nnok's Terms & Conditions

This document is a legally binding agreement between the nnok online gaming platform and its users. By using nnok's website, application, or any other service, you are committing to comply with all the terms and conditions listed below. If you do not agree with any part of these terms and conditions, please refrain from using our services.

nnok is committed to providing a safe and reliable gaming environment. All our services are secured by SSL encryption and operated in accordance with fair play principles. These terms and conditions may change from time to time, and any changes will be published on this page.

The meanings of words and phrases used in these terms and conditions are given below:

• "Platform" refers to nnok's website, mobile application, and all services provided through them.
• "User" or "You" refers to any person registered with or using nnok's services.
• "Account" refers to your personal registration and profile on nnok.
• "Bonus" refers to any promotional offer, welcome bonus, or cashback provided by nnok.
• "Taka" or "৳" refers to Bangladeshi Taka (BDT).
• "Fair Play" refers to honest, transparent, and rule-compliant gaming conduct.

nnok's services are available only to individuals who are legally capable of using such services and who are at least 21 years of age.

2.1 Age & Eligibility

To open an account on nnok, you must be at least 21 years of age. This platform is strictly prohibited for minors. At the time of registration, we may request necessary information to verify your age and identity.

2.2 One Person, One Account

Each person may hold only one account. If multiple accounts are found, all accounts will be closed immediately and the associated balances may be forfeited.

2.3 Accuracy of Information

All information provided at the time of registration must be accurate, complete, and up to date. If any information changes, our support team must be notified without delay.

2.4 Account Security

It is entirely your responsibility to keep your account password and login details confidential. Do not share your login details with any unauthorized person. Any unauthorized access to your account must be reported to nnok support immediately.

3.1 Accepted Payment Methods

Deposits and withdrawals on nnok can be made through the following methods: bKash, Nagad, Rocket, Upay and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). No other methods are currently accepted.

3.2 Withdrawal Timeframe

Approved withdrawal requests are generally processed within 1 hour. However, in some cases where additional verification is required, it may take longer.

3.3 Deposit & Withdrawal Conditions

• It is recommended to use the same payment method for both deposits and withdrawals.
• Deposits or withdrawals through third-party accounts are not permitted.
• If suspicious transactions or evidence of money laundering is found, nnok reserves the right to suspend the account.
• Identity verification (KYC) may need to be completed before withdrawal.

3.4 Currency

All transactions will be completed in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not accepted.

4.1 Welcome Bonus

nnok offers new members a 120% bonus on their first deposit, up to ৳20,000. For example — if you deposit ৳1,000 you will receive a ৳1,200 bonus and your total balance will be ৳2,200.

4.2 Bonus Usage Conditions

• Bonus offers apply only once per account.
• Bonus funds cannot be withdrawn directly; withdrawal is not possible until wagering is complete.
• Any attempt to claim bonuses using multiple accounts will result in all related accounts being cancelled.
• nnok reserves the right to modify or cancel bonus offers at any time.

4.3 VIP Program

nnok's VIP program has four tiers. You can move up to higher tiers through regular play:

• Bronze: Weekly cashback up to 0.2%
• Silver: Weekly cashback up to 0.5%
• Gold: Weekly cashback up to 0.8%
• Platinum: Weekly cashback up to 1.0%

Cashback is added to your account at a set time each week. nnok reserves the right to change VIP benefits.

The following activities are strictly prohibited on the nnok platform:

• Creating an account with false or misleading information.
• Using bots, automated software, or any technical means to defraud the system.
• Collusion (secret coordination with other players) or scamming.
• Money laundering or illegal financial transactions.
• Bonus abuse using multiple accounts.
• Attempting to find security vulnerabilities in the platform or hacking.
• Harassing or behaving indecently toward other users.

6.1 Game Rules

Each game on nnok has its own rules, which are clearly stated within the game. It is recommended to read the relevant game's rules before playing.

6.2 Technical Issues

If any game is left incomplete due to a server error, network problem, or any other technical reason, nnok reserves the right to make the final decision regarding the outcome of that game. Server logs will be treated as the source of truth.

6.3 Service Availability

Although nnok strives to provide uninterrupted service, the service may be temporarily unavailable due to maintenance, upgrades, or unforeseen circumstances. nnok is not responsible for such interruptions.

6.4 Sports Betting

Betting markets and options in nnok's cricket and other sports sections may change from time to time. All final decisions regarding bets rest with nnok, and no appeals will be accepted after results are announced.

nnok believes that gaming is a form of entertainment and should be enjoyed responsibly. We are mindful of the wellbeing and peace of mind of our users.

7.1 Self-Control Features

The following features are available on nnok:

• The ability to set deposit limits.
• The ability to take a temporary break (cooling-off period).
• The ability to request permanent self-exclusion.

To learn more about responsible gaming, please visit our Responsible Gaming page.

nnok is fully committed to protecting your personal information. All information provided on our platform is secured through SSL encryption.

8.1 Data Collection

We collect information necessary to provide our services, such as name, contact details, payment information, and records of gaming activity. This information is not sold or shared with third parties.

8.2 Cookies

The nnok website uses cookies to improve your experience. By using the website, you are consenting to the use of cookies.

To learn more about our privacy policy, please visit our Privacy Policy page.

9.1 Account Closure by nnok

nnok may close or suspend an account without notice in the following circumstances:

• Violation of these terms and conditions.
• Fraudulent activity or bonus abuse.
• Suspicion of illegal activity.
• Providing false identity information.
• Failure to cooperate with identity verification.

9.2 Account Closure by the User

You can close your account at any time by contacting our support team. It is recommended to withdraw all valid balances before closing your account.

9.3 After Account Closure

After an account is closed, any active bonuses will be automatically cancelled. However, any valid and withdrawable balance will be returned.

nnok is not responsible for the following:

• Interruption to or loss from games due to technical issues.
• Problems with your internet connection or device.
• Issues with third-party service providers (payment gateways, game developers).
• Service unavailability due to unforeseen circumstances.
• Loss caused by your own error or negligence.

nnok does not guarantee that gaming will result in any specific income or profit. There is a risk of losing money in gaming and the user consciously accepts this risk.

If you have any dispute or complaint, please contact our support team first. nnok considers all complaints fairly and impartially.

11.1 Complaint Procedure

• Get immediate assistance through live chat.
• Send a detailed complaint by email: [email protected]
• Attach all relevant information and screenshots related to the complaint.

11.2 Finality of Outcomes

nnok's server records will be considered final in determining game outcomes. The decision of nnok's authority will be considered final.

nnok reserves the right to modify these terms and conditions at any time. Updates will be posted on this page before the changes take effect. Continued use of the platform after any changes will be considered acceptance of the new terms and conditions.

For significant changes, we may send a notification to your registered email. However, it is the user's responsibility to check this page regularly.

If you have any questions or need clarification about these terms and conditions, please contact our 24/7 support team:

• Live Chat: Direct support is available 24 hours a day, 7 days a week in Bengali and English on the platform.
• Email: [email protected]