Your Privacy Is Our Responsibility

nnok is a safe and reliable online gaming platform operated for players in Bangladesh. This privacy policy ("Policy") describes how nnok collects, stores, uses, and protects your personal information.

By using our website or creating an account, you agree to this privacy policy. If you do not agree with this policy, please refrain from using our services.

This policy applies to nnok's website, mobile version, and all associated services. We are committed to earning the trust of our players and therefore always strive to ensure the privacy of your information.

At nnok, we believe that privacy is a fundamental right. From that belief, we have built a framework that handles your information with the utmost care and uses it only for necessary purposes.

nnok may collect the following types of personal information:

2.1 Identity Information

• Full name
• Date of birth (for age verification)
• Email address
• Mobile phone number
• Residential address
• National ID card or passport number (where verification is required)

2.2 Financial Information

• bKash, Nagad, Rocket, Upay or bank account details (for deposits and withdrawals)
• Transaction history and amounts
• Deposit and withdrawal records

2.3 Gaming Activity Information

• Betting history and amounts
• Playing time and session duration
• Preferred game categories and playing style
• Bonus and promotion usage details

2.4 Technical Information

• IP address and device information
• Browser type and version
• Operating system information
• Login and logout time records
• Site usage patterns and navigation history

nnok collects your information in the following ways:

3.1 Information You Provide Directly

When you register an account at nnok, complete your profile, make a deposit or withdrawal, contact customer support, or participate in promotions, you provide your information directly.

3.2 Automatic Collection

Technical information is automatically collected through cookies, web beacons, and other tracking technologies while you use the website. This information is used to improve the performance of the platform.

3.3 Through Third Parties

Some information may be received through payment processors (bKash, Nagad, Rocket, Upay, etc.), identity verification services, or fraud prevention tools. These third parties follow their own privacy policies.

nnok uses your personal information only for the following legitimate purposes:

4.1 Service Provision & Operation

• Account creation and management
• Age verification (to confirm 21+)
• Processing deposits and withdrawals
• Providing gaming services
• Managing bonuses and promotions

4.2 Security & Compliance

• Fraud and money laundering prevention
• Multiple account detection
• Enforcing responsible gaming policies
• Complying with applicable laws and regulations
• Ensuring system security

4.3 Service Improvement & Personalization

• Displaying games and offers based on your preferences
• Improving the platform experience
• Sending relevant promotional messages (with your consent)
• Analyzing user trends to improve services

4.4 Customer Service

• Resolving questions and complaints
• Support via live chat and email
• Sending important account-related notifications

nnok never sells your information to third parties. Our business model does not rely on selling your data.

nnok may share information with third parties on a limited basis in the following circumstances:

5.1 Service Providers

Payment processors (bKash, Nagad, Rocket, Upay and banking partners), identity verification services, and technology infrastructure providers. These entities are given access only to the information necessary for their specific role and are bound by strict confidentiality terms.

5.2 Game Software Providers

Game software providers such as Pragmatic Play, Spribe, JILI, and PG Soft may be given access to the minimum information necessary to ensure the gaming experience. They are governed by their own privacy policies.

5.3 Legal Obligations

Information may be shared with relevant authorities pursuant to court orders, legal investigations, or applicable law. In such situations, we provide only the information legally required.

5.4 Business Changes

In the event of a merger, acquisition, or sale of assets involving nnok, your information may be transferred to the new entity. In such a case, you will be notified in advance and the standards of this privacy policy will be maintained.

nnok uses cookies and similar tracking technologies on our website. Cookies are small text files stored on your device that help improve the quality of service.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the website — such as maintaining login sessions, security verification, and saving user preferences. Disabling them will prevent the site from working properly.

6.2 Functional Cookies

These cookies remember your preferences — such as language selection and preferred game categories — so you get a better experience on your next visit.

6.3 Analytics Cookies

Analytical data is collected to understand how nnok is being used. This information is aggregated and anonymized, and is used to improve the service.

6.4 Cookie Controls

You can control or delete cookies through your browser settings. However, please note that disabling essential cookies may affect some functionality of the site.

nnok takes the highest standard of technical and administrative measures to keep your personal information secure.

7.1 Security Measures

• SSL (Secure Socket Layer) encryption — all data transfers are secured
• Bank-level encryption technology to protect sensitive information
• Firewall and intrusion detection systems
• Regular security audits and testing
• Limited staff access to data and strict training

7.2 Data Retention Period

nnok retains your information only for as long as necessary to fulfill the purpose for which it was collected. Even after an account is closed, certain information may be retained to meet legal or regulatory obligations.

7.3 Response to a Data Breach

In the event of a data breach, nnok will notify affected users as quickly as possible and take the necessary steps to contain the incident.

While we make every effort, no online platform is entirely risk-free. We therefore ask that you use a strong password and do not share your login details with anyone.

As a user of nnok, you have the following rights regarding your own personal information:

8.1 Right to Know

You can find out at any time what information nnok has collected about you, how it is being used, and with whom it has been shared.

8.2 Right to Correction

If your profile contains incorrect or incomplete information, you may request that it be corrected. Keeping your information accurate helps you receive better service.

8.3 Right to Erasure

In certain circumstances, you may request the deletion of your personal data. However, we may be obligated to retain some information due to legal requirements.

8.4 Right to Opt Out of Marketing Communications

You may request to stop receiving promotional emails or messages at any time. Even after making this request, essential account-related messages may continue to be sent.

8.5 Right to Object to Data Processing

You may object to the use of your data for specific purposes, particularly in the case of direct marketing.

To exercise these rights, contact us directly. We will try to respond to your request within a reasonable time.

nnok strictly provides services only to those aged 21 or above. We do not knowingly collect any personal information from minors.

To verify age, nnok collects date of birth during the registration process and may request identity verification documents if needed. If we become aware that a minor is using our services, we will immediately close that account and delete the associated data.

If you believe a minor is using nnok, please let us know immediately.

nnok may update this privacy policy from time to time. If there are significant changes to the policy, we will send a notification to your registered email or clearly announce it on the website.

Continuing to use our services after the updated policy is published means you are agreeing to the revised policy. We therefore recommend visiting this page regularly.

The date of the last update to the policy will always be stated at the top of this page. For important changes, your active consent may be sought.

If you have any questions, concerns, or requests regarding this privacy policy, please contact the nnok support team:

We generally try to resolve all privacy-related requests promptly. nnok's goal is to earn the trust of every player and ensure the highest level of protection for their data.

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This privacy policy has been prepared in accordance with Bangladesh law and applicable international data protection standards. To learn more, please also read our Terms & Conditions and Responsible Gaming policy.